Philip Whiteman, SEMTA

“Whenever a new Chief Executive takes on the role, there are things in the way organisations interact with their customers which need to improve.
The Organisation Change Solutions team gave me a lot of help and advice at Semta in order to identify where the culture needed to change.
The whole workforce was engaged in identifying where change was imperative, in identifying the key values we needed to espouse, and in developing simple and visual monitoring systems which we could use to monitor how we were getting on with improvements.
This was particularly valuable for me as I went around the organisation as I could see from monitoring charts kept on the walls where problems were being encountered and discuss them with the team members to stimulate the further actions and behaviour changes which we all agreed were vital to our future success.”

Philip Whiteman

Former Chief Executive at SEMTA

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